BrightTalk Summit: Business Service Management

10/08/2011 10:00

Service management needs to be viewed through a business lens, but what does business service management mean, and is it worthwhile? With various standards and methodologies floating around, deciding what's right for your service management team is no easy task. Join a diverse group of speakers at this online event to learn valuable advice and to get a clear picture of the challenges and benefits of business service management.
BSM Summit lineup includes:

  • How to Take the BS Out of BSM by Mark Smalley
  • How to Catalog Your Cloud
  • From BSM to SLA: How BSM Can Make Service Contracts Meaningful
  • Can 140 Characters or Less Really Impact IT and the Business?
  • The Forgotten Volumes: ITIL Service Strategy and Service Design

To attend 7 interactive webcasts, please go to
Attend live Wednesday 10 August, or afterward on demand