BrightTalk Summit: Configuration, Change & Release Management

16/06/2011 09:00

As your company adapts to the changing world of IT there are always new and complex issues to address. Understanding the changes afoot and having the foresight to manage this change efficiently is key. As part of a holistic approach to service management; configuration, change and release management allows your IT organization to make more informed decisions based upon business impact.
This summit will help you understand how to deploy a streamlined, end to end configuration, change and release management plan, advise you on how to enforce process controls, and how best to integrate technology and process harmoniously.
Three of our fellow group members will be presenting at the next BrightTALK™ Summit on Configuration, Change & Release Management. Join them in the live webcasts on June 16, 2011 or watch afterwards on-demand.
Attend here:
Attendees will have the opportunity to hear from industry experts as they share real-world experiences seen from mature service management organisations worldwide. They will address issues such as:
• How to avoid change failure
• How to know if your changes are causing incidents
• Why configuration management is hard and how to make it easy
• What impact would adopting a cloud computing approach have

Group members presenting:
“ITSM Habits - Highly Successful Change and Configuration Managers” - Ian Aitchison, Technical Director, LANDesk
“Release Management in a New Application Environment” - John Hardesty, Release Manager, Ricoh Europe PLC
“The Culture of Improvement” - Peter Johnson, Director, Fairday Research Limited.

Review the entire summit line-up and register free to attend here: