BrightTalk Summit: IT Service Management Strategy

16/03/2011 10:00
16/03/2011 23:00
Are you thinking strategically about your IT service management initiatives and keeping pace with your peers? This online event will present practical information on the latest IT trends including cloud computing, virtualization, social media, outsourcing, software innovation, and capacity for change. Leading end-users, analysts, association leaders and vendors will provide a balanced view of the service management landscape and help you plan strategically for commercial viability and consistent success. To view the full Programme and register for this IT Service Management Summit, please go to: SUMMIT WEBCASTS INCLUDE: ITSM Product Development - Movers & Shakers in 2011 Social Media - Just Hype, or an Opportunity for Real IT Value? The Changing Role of IT & The CIO The Secret of Success in Service Modeling & Service Availability A Manifesto for Next Generation Service Management Leveraging your Service Assets into Lines of Service Delivering High Impact End-to-End IT Service Management Programs Tags: ITSM Strategy, ITIL V3, Change Management You can attend any or all of the 45-minute webcasts at this summit free of charge, and will be able to submit real-time questions to presenters and vote in audience polls during the live online event. If you are unable to attend the webcasts live, you can also view them afterward on demand. About BrightTALK: BrightTALK provides online events for professionals and their communities. Every day thousands of thought leaders are actively sharing their insights, their ideas and their most up-to-date knowledge with professionals all over the globe through the online event technologies that BrightTALK has created.