Change Management - The Greatest ROI of ITIL

12/08/2009 17:00

What is the most important “destination” to consider when applied to evaluating the automation and implementation of Help Desk / Service Desk activities? To answer that question through the lens of a CEO or CIO, one has to ask the question:  “What element or activity of Service Support has the most potential impact to a company’s quantifiable “end goal” of financial profitability and business value?” 
The answer:  Change Management.
 Join us using this link for a look at Change Management including:

  • Understanding Change Management and your environment
  • How Cherwell Service Mangement & ITIL can help reduce your unplanned work & achieve continuous improvement
  • Presenter is an ITIL v3.0 certified professional 

To attend this webinar please register using the following link.