Free Webinar: ITIL® Lifecycle and Benefits

in
15/10/2009 18:00
15/10/2009 19:00
Europe/Belgrade

Topic: ITIL® Lifecycle and Benefits Webinar
Date: Oct 15, 2009 Time: 12:00-1:00pm Eastern Standard Time
 
To register use the following link: https://www119.livemeeting.com/lrs/8000180417/Registration.aspx?pageName=nwgsmjd3qzpm31qw
 
Topics Covered:

  • Introduction of ITIL®
  • What are the ITIL® Service Lifecycle phases
  • Benefits of adopting and adapting ITIL® in your organization
  • Success stories
  • Who uses ITIL®?
  • Questions and Answers

 
This webinar was created to introduce Executives and Senior Managers of different levels to the ITIL® V3 Framework, and how it can be used to improve IT service management and enhance internal organizational common understanding and practices. Among other benefits, the webinar will describe the ITIL® V3 service lifecycle Framework approach to accomplishing benefits such as; alignment of business requirements and IT capabilities; achieving efficient, effective IT services; improving cost efficiency and enhanced resource utilization; increasing customer/user satisfaction.
 
Presenter: Mr. El-Batal
Mr. El-Batal is the co-founder, President and CEO of Ahead Technology Inc. an Accredited Training Organization of Loyalist Certification Services (LCS); a seasoned professional with 20 years of worldwide experience in IT Service Management Consulting, a successful record of managing Information Technology Professional Services, IT Service Management Program and best practices Training and coaching deliveries. He has delivered hundreds of ITSM related courses to a diverse worldwide audience over the past 10 years. He is also an ITSM curriculum developer, an accredited instructor with certifications of ITIL® V2 and V3, and ISO/IEC20000 Consulting Auditor. He is a member of ISACA, itSMF and has been elected as the representative of LCS’s North American ATOs sub-group advisory board to the ITIL® Qualification Board.