ICCM Webinar: E-Service Desk Presented in a Software-As-A-Service (SaaS) Model

03/12/2009 17:00

This webinar highlights how ICCM’s e-Service Desk can be deployed in a SaaS model, thereby allowing companies to quickly and effectively orchestrate their IT Service Management processes without all of the upfront cost and effort.
Register now!

Thursday, 3rd December, 2009

4:00pm GMT / 11:00am EDT / 8:00am PDT

1 hour

ICCM understands that managing your IT infrastructure is more critical today than ever before. To that end, ICCM is offering our e-Service Desk solution that combines IT Service Management (ITSM) and Business Process Management (BPM) in a ‘Software-as-a-Service’ (SaaS) model. The SaaS model for e-Service Desk allows your company to leverage the benefits of these methodologies: increased efficiencies and better internal productivity, without purchasing licensing upfront.
Unlike other SaaS and Licensed ITSM solutions, e-Service Desk processes can be modified and integrated around your company’s needs. It ensures a smooth implementation into any environment and considerably reduces the resources your organisation needs to invest before you experience its value.
The SaaS model is rapidly changing the dynamics of IT deployments and cost structures. Companies can realise an accelerated ROI by leveraging a SaaS solution allowing them to:
• Actively deploy applications quicker without the need for updating software releases
• Minimise unnecessary licensing costs through a per-seat’ / ‘per month’ model
• Faster evaluation / deployment cycles due to reduced capital requirements
• Mitigate internal administrative resource allocations thereby eliminating associated time /costs
Rarely do organisations have the opportunity to realise both greater effectiveness and efficiencies—the ICCM ITSM/BPM solution, in a hosted/SaaS model, truly allows organisations to maximise their IT infrastructure and streamline operations for optimal productivity in a cost-effective manner.
Attendees should leave the session with an increased understanding of ICCM’s e-Service Desk software and SaaS modelling, and how it can quickly and effectively orchestrate a company’s IT Service Management processes without all of the upfront cost and effort.
David Elliott, Divisional Director, ICCM Solutions

David joined ICCM back in 2008 and today manages one of ICCM’s business divisions where he is responsible for the successful installation and implementation of e-Service Desk at customer’s sites.
As co-founder of Greyscale Limited, Elliott worked as Operations Director providing consultancy services on Enterprise Modelling and Brand/Product Introduction, to a number of well established organisations. In this position he delivered improvements in both process performance and time to market for his customers. Prior to this, Elliot provided product development process optimisation consultancy services to FMCG and Pharmaceutical companies. Elliott is a Certified TOGAF Practitioner, qualifying him to give advice on company architecture to help an organisation achieve the following:
• Increase the efficiency of their IT operation
• Receive improved return on existing investment, and decrease the risk for future investment
• Faster, simple & more effective procurement