IT Optimizer Webinar: Four ways to improve your ITSM program

19/08/2011 18:00

You are invited to register at and join a live and interactive webinar with David Mainville, CEO & Co-Founder of Consulting-Portal, as he shares his experience in 4 practical areas of an IT Service Management program.
In this webinar David will cover:
1. Assessments - This is one of the best ways to get a snapshot of the health of your Service Management program while simultaneously creating a catalyst for change.
2. Process Design - Many people underestimate the importance of having a well defined process. A good design should engage the stakeholders, drive adoption and drive out all the functional specifications required for automation.
3. Process Governance - It's been our experience that most process initiatives fail due to the lack of metrics and governance. This is especially true in the current climate of regulatory controls and audit.
4. Education - A sure fire way to build support and adoption for your IT Service Management program is to educate your staff on the fundamentals.
We know your time is valuable so in exchange for your time in attending this FREE webinar you'll be automatically entered in a draw to WIN a FREE Apple iPod Nano watch.
Webinar: Four ways to Improve your ITSM program
Date: Friday August 19, 2011
Time: 12:00 PM - 1:00 PM EDT
Hope to see you there!

The Consulting-Portal Team