itSMF UK 2009 Conference was a Great Success: Optimising IT Services for Business Success

09/11/2009 10:00
    programme   booking offer   sponsorship   awards The itSMF UK Conference hailed a great success… This year’s Conference took place in Birmingham on the 9th and 10th November 2009, it was a great success despite the current economic climate with over 1100 delegates across the two days.   The itSMF UK team received many comments from delegates expressing the improvement in standard and overall quality of the Conference this year, with the sessions and exhibition receiving a 95% ‘very good’ ranking from delegates and the Awards dinner, which this year had been given a well deserved re-vamp, received a 91% ‘excellent’ ranking. If you attended and didn’t fill in a delegate feedback form, it’s not too late to send us your comments, simply e-mail:   Without our sponsors, exhibitors and speakers, our event of course wouldn’t of been such a success. So our immense thanks go to all these people and organisations.   If you attended as a delegate, you should off received a USB key with all the presentations on within your delegate bag, however if you lost this or didn’t receive a copy please get into touch with the Events Team who will give you a link to the presentations on our website, simply e-mail:     What to do now?.... Or alternatively browse through the speakers below and click read more for further information. Monday 9th November Tuesday 10th November End-to-end service measures - a low cost approach!Ian Macdonald, The Co-op Financial Services 8.5 steps to make ITIL stick!Neil Whittington, Arturian Limited Efficiencies and satisfaction soar in COTEMAR: an ITIL true storyTeresa Lucio, CCA Mexico Service Design and the Service Catalogue – A practical approach and case studyColin Rudd, IT Enterprise Management Services Ltd Optimising services by improving incident managementSarah Lascelles, Interserve Project Services Ltd Service Catalogue – Theory into practice – a successful implementationKeith Spiers, Nottinghamshire County Council Relationship management – an evolving storyConnor O'Brien & Wendy Owen, Eversheds LLP ISO20000 in a small IT team – The Sandwell Homes storyKen Holmes & Richard Griffiths, Public IT Ltd Re-energising ITIL: What to do after the project has goneJason Lewis & Michael Harman, PA Consulting Group 5 tips for developing an ITSM strategic road mapDave Jones, Pink Elephant Establishing Service Transition ManagementKaren Falconer & Shez Rawsthorne-Houghton, Serco & Independent Consultant Service Catalogue Management – lemming or leader?Tony Gannon & Peter Burgess, Red Badge Ltd Introduction to ITIL & ISO/IEC20000Don Page, Marval Process knowledge: Structure and usageSteve Straker, Fujitsu Services Can I Have Cheese With My Burger Please?Rob Stroud, CA Benchmarking IT: How much you should spend and whereIan Reeves , Gartner IT Service Catalogue – cornerstone for ITIL successSteve Badger, Newscale Service Catalogue: What is it? What everyone should knowKaren Brusch & Dave White, itSMF SLM SIG Attractive Services today or be out of service tomorrow - the effects of Service OrientationPeter Bergehamn & Rolf Norrman, BiTA Service Management The control freak cometh: Applying best practice for infrastructure complianceDavid Stephenson, CTG (UK) Ltd Delivering IT Services on a massive scale: Case studies in best practice Mark Hall and Andrew Levitt, HM Revenue and Customs & Capgemini Call the shrink! Using transactional analysis to diagnose your service organisationRachel Dunscombe & Stuart Buckton, NHS & Independent Consultant How to deliver business-driven demand planningDanny Quilton, Capacitas Ltd Customer satisfaction tells the IT story… How to READ it!Laura Tinoco, Customer Care Associates Injecting the Service Management  gene into the organisation's DNA – a collaborative approachRohit Nand, Infosys Technologies Ltd Consulting & Monty McCoy, Syngenta  Engaging the bored boardMichelle Major-Goldsmith & David Stephens, Sysop IT Governance in real life – with a little help from ITIL and CobiTChristian Nissen, CFN People ITSM and information security – bridging the gapDeclan Nolan, Devoteam Sopra Group and easyJet's agile team-working delivers real benefitsBob Craig & Colin Rees, Sopra Group Does your IT service organisation measure anything useful?Ivor Macfarlane, IBM How to identify and retain talents in an IT organisationLuciana Abreu, BCS Don't upset the chefJames Finister, Woolston Ltd Service Management and the youth of the todayClaire Burn, Northumbrian Water & Alison Brown, University of Teeside Contextual learning - beyond training to readinessNeil Whyte, G2G3 But ITIL isn't all I do!Helen Sussex & Terry Hodge, Logica People - the grit in the machine?Peter Johnson, Fairday Research Limited Competence or pieces of paper?Aidan Lawes, AL Services Winning hearts and mindsJane Suter, Hampshire County Council Aspire, SFIA in action Joanne Miklo, Leeds City Council Service Management won’t just be about supporting business processesMatthew Burrows & Julian Browning, BSM Impact Limited How to continue making CCRM process improvements during the credit crunchVawns Guest, CGI ISMC (U.K.) Limited Taking ITIL Back to the FutureJohn Windebank, Sun Microsystems Ltd ITIL V3, the opium of ITSM?Kevin Holland, NHS & Brenda Peery, Tractare Continual Service Improvement – All things consideredStuart Wright & Derrick Taylor, Stockport Council SFIA so good 4 usPaul Thompson, HMRC ITIL Service Strategy: Balancing demand, supply & costAndy Bolton, Capacitas Ltd Service Management in difficult economic conditionsAdam Poppleton, Hampshire County Council Business to IT alignment model at CentricaRichard Huntley & Keith Poulter, Centrica ITIL V4? ISO20000? V3? Service Management for business process outsourcing       Lynda Cooper, Service 2000 Ltd Projects into Service – ITIL ® Service TransitionShirley Lacy, ConnectSphere The ABC of IT WorkshopDave Jones, Pink Elephant Service Catalogue: 'Supply Chain' Management for ITBarclay Rae, Axios Systems Risk management in practice!Signe-Marie Hernes Bjerke, Det Norske Veritas Five Steps to Reduce IT Operations Expenses with Process AutomationDavid Mount, NetIQ UK Ltd Create agility, reduce cost and bridge operational silos in your businessNick Drabble, IBM Phoenix - A Business Continuity SimulationStuart Laing, G2G3 The HP Optimised Data Centre (DC) SimulationJohn McDermott & Steve Stroud, HP Successful IT Service Management - Lessons Learned from ITSM Programme Trevor Pullen & Graham Huzzey-Morgan, HP Polestar ITSM - An IT Service Management SimulationStuart Laing, G2G3