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The itSMF UK Conference hailed a great success…
This year’s Conference took place in Birmingham on the 9th and 10th November 2009, it was a great success despite the current economic climate with over 1100 delegates across the two days.
The itSMF UK team received many comments from delegates expressing the improvement in standard and overall quality of the Conference this year, with the sessions and exhibition receiving a 95% ‘very good’ ranking from delegates and the Awards dinner, which this year had been given a well deserved re-vamp, received a 91% ‘excellent’ ranking. If you attended and didn’t fill in a delegate feedback form, it’s not too late to send us your comments, simply e-mail: events@itsmf.co.uk.
Without our sponsors, exhibitors and speakers, our event of course wouldn’t of been such a success. So our immense thanks go to all these people and organisations.
If you attended as a delegate, you should off received a USB key with all the presentations on within your delegate bag, however if you lost this or didn’t receive a copy please get into touch with the Events Team who will give you a link to the presentations on our website, simply e-mail: events@itsmf.co.uk.
What to do now?....
Or alternatively browse through the speakers below and click read more for further information.
Monday 9th NovemberTuesday 10th November
End-to-end service measures - a low cost approach!Ian Macdonald, The Co-op Financial Services
8.5 steps to make ITIL stick!Neil Whittington, Arturian Limited
Efficiencies and satisfaction soar in COTEMAR: an ITIL true storyTeresa Lucio, CCA Mexico
Service Design and the Service Catalogue – A practical approach and case studyColin Rudd, IT Enterprise Management Services Ltd
Optimising services by improving incident managementSarah Lascelles, Interserve Project Services Ltd
Service Catalogue – Theory into practice – a successful implementationKeith Spiers, Nottinghamshire County Council
Relationship management – an evolving storyConnor O'Brien & Wendy Owen, Eversheds LLP
ISO20000 in a small IT team – The Sandwell Homes storyKen Holmes & Richard Griffiths, Public IT Ltd
Re-energising ITIL: What to do after the project has goneJason Lewis & Michael Harman, PA Consulting Group
5 tips for developing an ITSM strategic road mapDave Jones, Pink Elephant
Establishing Service Transition ManagementKaren Falconer & Shez Rawsthorne-Houghton, Serco & Independent Consultant
Service Catalogue Management – lemming or leader?Tony Gannon & Peter Burgess, Red Badge Ltd
Introduction to ITIL & ISO/IEC20000Don Page, Marval
Process knowledge: Structure and usageSteve Straker, Fujitsu Services
Can I Have Cheese With My Burger Please?Rob Stroud, CA
Benchmarking IT: How much you should spend and whereIan Reeves , Gartner
IT Service Catalogue – cornerstone for ITIL successSteve Badger, Newscale
Service Catalogue: What is it? What everyone should knowKaren Brusch & Dave White, itSMF SLM SIG
Attractive Services today or be out of service tomorrow - the effects of Service OrientationPeter Bergehamn & Rolf Norrman, BiTA Service Management
The control freak cometh: Applying best practice for infrastructure complianceDavid Stephenson, CTG (UK) Ltd
Delivering IT Services on a massive scale: Case studies in best practice
Mark Hall and Andrew Levitt, HM Revenue and Customs & Capgemini
Call the shrink! Using transactional analysis to diagnose your service organisationRachel Dunscombe & Stuart Buckton, NHS & Independent Consultant
How to deliver business-driven demand planningDanny Quilton, Capacitas Ltd
Customer satisfaction tells the IT story… How to READ it!Laura Tinoco, Customer Care Associates
Injecting the Service Management gene into the organisation's DNA – a collaborative approachRohit Nand, Infosys Technologies Ltd Consulting & Monty McCoy, Syngenta
Engaging the bored boardMichelle Major-Goldsmith & David Stephens, Sysop
IT Governance in real life – with a little help from ITIL and CobiTChristian Nissen, CFN People
ITSM and information security – bridging the gapDeclan Nolan, Devoteam
Sopra Group and easyJet's agile team-working delivers real benefitsBob Craig & Colin Rees, Sopra Group
Does your IT service organisation measure anything useful?Ivor Macfarlane, IBM
How to identify and retain talents in an IT organisationLuciana Abreu, BCS
Don't upset the chefJames Finister, Woolston Ltd
Service Management and the youth of the todayClaire Burn, Northumbrian Water & Alison Brown, University of Teeside
Contextual learning - beyond training to readinessNeil Whyte, G2G3
But ITIL isn't all I do!Helen Sussex & Terry Hodge, LogicaPeople - the grit in the machine?Peter Johnson, Fairday Research Limited
Competence or pieces of paper?Aidan Lawes, AL Services
Winning hearts and mindsJane Suter, Hampshire County Council
Aspire, SFIA in action
Joanne Miklo, Leeds City Council
Service Management won’t just be about supporting business processesMatthew Burrows & Julian Browning, BSM Impact Limited
How to continue making CCRM process improvements during the credit crunchVawns Guest, CGI ISMC (U.K.) Limited
Taking ITIL Back to the FutureJohn Windebank, Sun Microsystems Ltd
ITIL V3, the opium of ITSM?Kevin Holland, NHS & Brenda Peery, Tractare
Continual Service Improvement – All things consideredStuart Wright & Derrick Taylor, Stockport Council
SFIA so good 4 usPaul Thompson, HMRC
ITIL Service Strategy: Balancing demand, supply & costAndy Bolton, Capacitas Ltd
Service Management in difficult economic conditionsAdam Poppleton, Hampshire County Council
Business to IT alignment model at CentricaRichard Huntley & Keith Poulter, Centrica
ITIL V4? ISO20000? V3? Service Management for business process outsourcing Lynda Cooper, Service 2000 Ltd
Projects into Service – ITIL ® Service TransitionShirley Lacy, ConnectSphere
The ABC of IT WorkshopDave Jones, Pink Elephant
Service Catalogue: 'Supply Chain' Management for ITBarclay Rae, Axios Systems
Risk management in practice!Signe-Marie Hernes Bjerke, Det Norske Veritas
Five Steps to Reduce IT Operations Expenses with Process AutomationDavid Mount, NetIQ UK Ltd
Create agility, reduce cost and bridge operational silos in your businessNick Drabble, IBM
Phoenix - A Business Continuity SimulationStuart Laing, G2G3
The HP Optimised Data Centre (DC) SimulationJohn McDermott & Steve Stroud, HP
Successful IT Service Management - Lessons Learned from ITSM Programme Trevor Pullen & Graham Huzzey-Morgan, HP
Polestar ITSM - An IT Service Management SimulationStuart Laing, G2G3
