itSMF UK Conference and Exhibition 2011!


The premier ITSM event of the year is the itSMF UK Conference and Exhibition, which combines a programme of more than 40 educational sessions with a bustling ITSM exhibition and an annual awards dinner. This year the event is helpd at the Novotel London West hotel on the 7th & 8th November 2011.



Ten reasons to attend itSMF UK Conference 2011

Novotel London West  7th- 8th November

itSMF UK Conference offers a unique opportunity to share service management experience, network with colleagues, learn from industry leaders, and discuss the latest tools and techniques that support the ITSM industry – all under one roof in one of London’s best conference venues. Here are ten reasons to attend.

  1. Best practice guidance, delivered by service management experts at just the right level

Over the course of two days, the Conference provides over 40 educational presentations, delivered by experienced users, consultants and subject specialists in all areas of service management. All sessions are divided into ‘fundamental’ and ‘practitioner’ level, to make sure that the information provided is tailored to your precise needs.

  1. Learning from industry leaders

itSMF UK Conference offers the opportunity to learn from the thought leaders in service management best practice, whose enlightened approach to service delivery sets them apart from their peers. This year’s programme includes leading-edge presentations from the Audit Commission, Deutsche Bank, Dominos Pizza, GCHQ, the Met Office, Heineken, Barclays Bank, the University of Northampton, Pepsico, Tesco Bank, BT Global Services, plus a broad range of specialist practitioners and consultants.

  1. Inspirational keynotes

This year’s highly motivational opening keynote presenter is Dame Tanni Grey-Thompson, Britain’s greatest Paralympic athlete with eleven gold medals and six wheelchair marathons under her belt. The closing keynote will be given by Mark Hall, Deputy CIO at HM Revenue & Customs. A dedicated service manager and former chair of itSMF UK, Mark’s timely theme is “IT Service Management in times of austerity.”

  1. Doing more with less

Cost-cutting is a key priority for every organisation at present, and itSMF UK Conference offers the best value consultancy available. Discover how other companies are using best practices to reduce costs, or finding innovative ways to maintain business-critical services despite stringent financial cutbacks.

  1. New solutions to familiar problems

The Conference agenda addresses thought-provoking topics to challenge and inform the audience, including subjects such as cloud computing, green service management, and implementing ITIL processes across 15 countries! Similarly, you can explore the latest thinking on established processes – change versus release management, incident and problem management, SLM, service catalogue, continual service improvement and service continuity. Whatever issues you are facing, Conference has a session to address your needs. And this year we’re providing an online session picker where you can create your own personalised agenda.

  1. Gaining hands-on experience

Not all the sessions at Conference are formal presentations. You can join one of our experiential learning or simulation workshops, essentially a “game environment” for learning about new approaches to IT Service Management in a way that you will remember.

  1. Catching up with industry developments

Our celebrated ITSM Exhibition, showcasing the latest products and services from around 50 service management software, training and consultancy organisations, offers an unparalleled opportunity to network with the Conference sponsors and exhibitors and find out what’s new in the industry.

8.  Being part of an international community

The Conference is one of the biggest events in the international service management calendar, and the event regularly attracts delegates from over 20 countries. You can network with colleagues from overseas chapters, and find out how their approach to service management best practice can complement and enhance your own.

  1. Recognising industry achievements

As always, the highlight of the Conference is the prestigious annual awards dinner, where the greatest achievements in IT Service Management are highlighted and rewarded. This year the awards will be presented by popular entertainer Lenny Henry, who will lead the proceedings in his unique style.

  1. Two days, one roof

In today’s economic climate, most people find it hard to free up the time and resources to attend events, but it’s more important than ever before to keep up to speed with industry developments. itSMF UK Conference offers the best possible use of your time, combining the best education and training with the leading ITSM Exhibition and excellent networking, all under one roof. It is simply the “best value IT Service Management consultancy you can obtain.”

To see the Conference Agenda and book your place, please go to: