OGC Best Management Practice ITIL V3 Alignment and Technical White papers


The UK Office for Government Commerce (OGC) has published several ITIL V3 Alignment and Technical White papers on cross-referencing the ITIL methodology with several IT frameworks (TOGAF, MOF, COBIT) and ISO/IEC 20000 and 27000 standards. The following documents available at http://www.best-management-practice.com provide a number of management paradigms that have proven to be essential for implementing and sharing IT Service Management Best Practice.
PDFTOGAF™ 9 and ITIL® V3 - Two Frameworks Whitepaper (PDF - 648Kb)This white paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL® as a background to discussions about the potential overlap in the processes they both describe. It does not describe the models themselves. In the further information section of this white paper there are references for readers who would like further details about these frameworks.
PDFCross-Reference ITIL® V3 and MOF 4.0 (PDF - 891Kb)The paper presents a short background analysis on the context of IT Service Management, a short summary of the latest versions of ITIL and MOF, and a detailed analysis of the similarities and differences between both frameworks.
PDFIntegrating Six Sigma and ITIL® for Continual Service Improvement (PDF - 1.11Mb)Jack Probst and Gary Case of Pink Elephant review some basic ITIL principles, discuss how those principles apply to Six Sigma, and how Six Sigma can practically be applied to Continual Service Improvement efforts. They also offer some practical tips for applying Six Sigma to improve ITIL processes and services in general.
PDFITIL V3 and Information Security (PDF - 544Kb)This paper, by Jim Clinch, discusses the role and importance to the business of effective Information Security Management (ISM), how it is supported by an xxtensive family of global standards, and the way these harmonise with ITIL.
PDFAligning CobiT® 4.1, ITIL® V3 and ISO/IEC 27002 for Business Benefit®: A Management Briefing From ITGI and OGC (PDF - 884Kb)To achieve alignment of best practice to business requirements, formal processes in support of good IT governance should be used. The intention of this management briefing is to explain to business users and senior management the value of IT best practices and how harmonisation, implementation and integration of best practices may be made easier.
PDFITIL® V3 and ISO/IEC 20000 (PDF - 158Kb)This white paper, by Jenny Dugmore and Sharon Taylor, outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core five ITIL books either do not cover it or cover it differently. It does not cover changes that mean ITIL V3 is closer aligned to ISO/IEC 20000 than was ITIL V2.
PDFITIL V3 and ASL: Sound Guidance for Application Management and Application Development (PDF - 4,904Kb)This white paper, by Sharon Taylor, Machteld Meijer and Mark Smalley, explains how both ITIL V3 and ASL define and address the Applications domain and provide the reader with an insight into how the frameworks can best be applied.
PDFITIL in a Recession (PDF - 1.48Mb)In this white paper Shirley Lacy, an IT Service Management industry recognised leader and co-author of ITIL V3 Service Transition, addresses issues and concerns by answering some key questions regarding using ITIL in a recession.
PDFEverything you wanted to know about ITIL in less than one thousand words! (PDF - 556Kb)This white paper describes the evolution of ITIL noting the key elements of ITIL Version 2 and how and why it evolved into ITIL Version 3: The Service Lifecycle
For more information about the Best Management Practice, an initiative comprising OGC, TSO and APMG for promoting best practice guidelines (ITIL, PRINCE2, MSP, M_o_R and P3O) and providing support for all levels of their adoption, please go to its official website .