Service Management 101 Webinar: Introduction to the Universal Service Management Best Practice Library

in
07/10/2009 19:00
Europe/Belgrade

This complimentary webinar introduces the latest version of the Knowledge Web for Service Management’s (K-Web) USMBOK Best Practice Statement Library (BPS), specifically designed to provide you with an easy to access desktop reference in support of your service management initiatives.

 
Service management is a systematic method for managing the provision of services to customers based upon a known quality, cost, desired results, and customer satisfaction levels. Service management, born out of product management, describes concepts and strategies useful as a transformation method for any organization intending to change and operate as a service provider, including an information technology (IT) organization. Service management gives the customer a voice, to express their needs, wants and desired results. In addition, it also helps the customer evaluate and manage the performance of their service providers in a manner that is consistent with what they intend to accomplish.
 
The Universal Service Management Body of Knowledge (USMBOK) organizes, distills and provides ready access to a core body of knowledge for service management that can be universally applied within any service industry and service provider organization. One of the biggest gaps in the knowledge of service management professionals is the availability of a searchable catalog of ‘best practices’, or common sense based guidance of what you should, or perhaps should not do.
 
This presentation introduces the latest version of the Knowledge Web for Service Management’s (K-Web) USMBOK Best Practice Statement Library (BPS), specifically designed by service management experts to address this need. Spanning 22 core elements of a universally applicable service management system, 15 phases of the service lifecycle, 7 knowledge domains (representing the key roles within a service provider organization), and 40 knowledge areas or competencies, the library details more than 3500 statements.  It is updated and expanded continuously, and its value enhanced by a complementary support service.
 
Whether you’re just establishing a service management initiative for the first time, or already have an existing strategy, the BPS Library is an essential reference for service management professionals everywhere. Registrants will receive a 50% discount on the Guide to USMBOK publication.
 
Duration: 35-40 minutes 
There are two opportunities to register for this webinar: October 07 and October 08 2009.
 
For more information about the Service Management 101 Best Practice Library, please visit: https://www.servicemanagement101.net/pages/bps-home