Service Management 101 Webinars

in
28/09/2009 20:00
Europe/Belgrade
Five complimentary webinars to help your service management initiative succeed.   An Introduction to the Service Management Best Practice LibraryAn overview of a vital online desktop reference for service management professionals, containing more than 3500 best practice statements within the Universal Service Management Body of Knowledge, and over 1100 as part of a comprehensive analysis of the IT Infrastructure Library (ITIL).  Thu, Sep 28, 2009 11:00 AM - 11:50 AM PDT (-8hr GMT)Read more...  Register Here Close Encounters of the Service Kind An exploration of the 'service encounter' concept, the five common kinds of encounters, how encounters drive service provider service requests, workload and costs, and the benefit of managing incident and change encounters as types of service requests.. Wed, Sep 29, 2009 11:00 AM - 11:45 AM PDT (-8hr GMT)Read more...  Register Here Service Incident Management 101A comprehensive introduction to managing incidents as they relate to customer activities and service level guarantees - service incident management, including, key concepts, the 15 major activities, and how to integrate the processing of incidents with service requests. Wed, Sep 30, 2009 11:00 AM - 11:45 AM PDT (-8hr GMT)Read more...  Register HereService Change Management 101A comprehensive overview, an immersion, to managing the four common types of maintenance as requests for change to a service - service change management, including key concepts, the 15 major activities, and how to integrate the processing of changes with service requests.Wed, Sep 30, 2009 13:00 PM - 13:45 PM PDT (-8hr GMT)Read more...  Register Here Service Configuration Management 101A detailed introduction to the discovery and maintenance of an accurate description of the relationship between the infrastructure components required to provide a service - service configuration management, including key concepts, the 15 major activities, and application of universal configuration management methods to a service management system. Wed, Oct 1, 2009 11:00 AM - 11:45 AM PDT (-8hr GMT)Read more...  Register Here