Transitioning to ITIL V3: Best Practices & Case Studies Online Summit

in
03/12/2009 15:00
Europe/Belgrade

This one day online event delves deep into how ITIL can enable an organization to adopt processes and technology to enable continued business change and sustainability. The audience will gain insight into a service lifecycle approach – and find out how to start putting ITIL Version 3 theory into practice.
Tags: ITIL, ITSM, Configuration, IT Service Management

Coming up on this Summit:

ITILv3 - Help or Hindrance for Service Desks?
 ITILv3 - Help or Hindrance for Service Desks?3 Dec 2009 9:00 amPresenting Howard Kendall, SDI, FounderChannel IT Service Management Tags ITILv3, SDI, Service, Desksattend
 

Service Catalogue: Theory into Practice and Success
 Theory into Practice and Success3 Dec 2009 11:00 amPresenting Keith Spiers, Nottinghamshire County..Channel IT Service Management Tags service catalogue, ITIL v3, service managementattend

Continual Service Improvement, monitoring ITIL V3
Continual Service Improvement, monitoring ITIL V33 Dec 2009 1:00 pmPresenting Glen Allen, Quinn Direct Insurance, IT..Channel IT Service Management Tags ITIL, ITIL V3, Service Managementattend
 
 
Cutting the Fat from IT
Cutting the Fat from IT3 Dec 2009 2:00 pmPresenting Mark Robinson, Digital Fuel, Director Channel IT Service Management Tags IT, Service, managment, software solutionsattend

Should I implement ITIL v3? Or is v2 or v4 the right approach?
Should I implement ITIL v3? Or is v2 or v4 the right approach?3 Dec 2009 3:00 pmPresenting Alim Ozcan, Best Practice Consulting &..Channel IT Service Management Tags ITIL, IT Service Managementattend
 
 
ITIL Doesn't Matter
ITIL Doesn't Matter3 Dec 2009 4:00 pmPresenting Aidan Lawes, Service Management..Channel IT Service Management Tags itSMF, ITIL v3, IT Service Managementattend

Transitioning to ITIL Version 3 – focus on change management
Transitioning to ITIL Version 3 – focus on change management3 Dec 2009 5:00 pmPresenting Jeffrey Cunningham, GPO, Change..Channel IT Service Management Tags ITIL, IT Service Management, Change Managementattend
 
 
Moving ITSM from Process Driven to Service Driven
Moving ITSM from Process Driven to Service Driven3 Dec 2009 6:00 pmPresenting Robert Sterbens, Sr. Director of Product..Channel IT Service Management Tags resources, technology, objectives, IT, investmentattend

Social ITIL®: How social media concepts are revolutionizing ITSM
 How social media concepts are revolutionizing ITSM3 Dec 2009 11:00 pmPresenting Dr Hank Marquis, PhD FBCS CITP, BSM..Channel IT Service Management Tags social, media, ITIL, ITSMattend
 
 

Summit sponsors:
CA
Sun Microsystems
SAP

Summit in association with:
itSMF USA
ITIL v2 / v3 Service Management (ITSM) and ISO 20000 + Subgroups
SDI