itSMF Hellas announces the 6th itSMF South East Europe conference is held in Athens on the 18th and 19th of April 2013. The mission of this itSMF regional conference is to provide opportunities for collaboration of IT professionals and service managers across national borders, to demonstrate ITSM good practice, share their existing views and generate new knowledge in an area of IT Service Management. The conference agenda is available at: http://www.itsmc.gr/agenda.html

itSMF UK has declared its 21st anniversary conference a resounding success, with around 900 delegates, speakers, sponsors and exhibitors gathering at the Novotel London West in Hammersmith for two days of exceptional service management presentations and networking under the banner ITSM12.
 

ServiceDesk 360: The itSMF UK Conference and Exhibition ITSM12 delivered advices for dealing with real world issues in ITSM.

This year itSMF International organise its Annual General Meeting (AGM) and Chapter meeting in Stockholm on October 21st, alongside the itSMF Sweden Autumn conference.
These meetings are our chance to define what the next year holds for itSMF on a global level and it could be a key stage in our future development as a movement. The President of itSMF Serbia will attend the AGM and Chapter meeting and invites all members to send their comments and suggestions for improving our work.
Thank you.

ITIL has been dominating the service management industry and has long exposed the need for IT-to-business alignment. However, many organizations have started looking at the possibilities of using multiple frameworks, methodologies and standards in tandem to better deliver against business and IT issues. Join this summit as experts question the relevancy of ITIL in the changing IT landscape and share their outlook regarding a variety of ITSM frameworks and best practices to improve your organization performance.

The service catalog is a key component in IT service management. It is mentioned extensively in ITIL, and is now a requirement for ISO/IEC 20000. Carefully planned and documented ITSM processes are increasingly important in the delivery of higher customer satisfaction, including the definition of services and the creation of a service catalog to support business and culture change. Review the summit line-up and register free to attend here: http://www.brighttalk.com/r/gR5

In today's IT landscape, applications are becoming more complex as new technologies and environments such as cloud computing and mobile are being introduced. Managing these applications effectively allows enterprises to understand service health performance and mitigate issues before they impact the business. Join industry experts at this online event at http://www.brighttalk.com/summit/applicationmanagement to hear best practices for optimizing application management, no matter the environment, to increase cost-savings and the quality of your service delivery.
 

When the conversation amongst IT professionals turns to IT Certifications, one of their first thoughts is of high salaries – dollar signs dancing in their heads. In the recent completion of GlobalKnowledge annual IT Skills and Salary report, ITIL® v3 Foundation positioned at the 4th place. For more detail about all entries in the most popular IT certifications and their associated pay, please see the attached GlobalKnowledge Top-15 Paying IT Certifications for 2012 Report.

Dear itSMF Members, please find the attached February edition of At Your Service.