Leading international service managers agree that the executive level in EXIN’s ITSM program is a rigorous assessment of top-level IT management skills. IT Professionals who have earned the certificate for Executive Consultant Manager in ITSM according to ISO/IEC 20000 (IS20ECM) have demonstrated they have the competencies to work at the highest levels of an organization, evaluating and implementing complex IT service strategies.
itSMF International is conducting a competition to find the best white paper submissions from our global community. The goal is to publish these as a volume in the itSMFI fourth quarter of 2010, while individual papers will also be available to download, free to itSMF members. itSMF International is planning to hold this contest every year.
It is a pleasure to introduce myself as chairman of the itSMF international executive board. I am very grateful for the confidence that the chapters have placed in me and my fellow board members. We've just completed our first meeting, and I would like to give an overview of our strategy for this year. Some basic principles:
itSMF USA on behalf of itSMF International is launching a worldwide Service Management Credentialing scheme, priSMF, the professional recognition for IT Service Management (priSM®) program!
Why should you, and how do you, properly manage the capacity of your VMware Infrastructure? Where do you start, what's most important, and how do you do each activity?
The new itSMF International Executive Board (IEB) met today in the itSMF UK Offices in England UK, and elected David Cannon as a itSMF International Chair with immediate effect. David Cannon is a former President of the USA Chapter and founding member of the South African Chapter of itSMF. The itSMF IEB members and their allocated Portfolios moving forwards are:
ITIL® has become the de facto standard in IT Service Management (ITSM) best practices and the lens through which the value of IT services is viewed and measured. To learn more about the ITIL®, please see the attached CA Service Management Process Maps and white papers or read below.
This is the first of the coming itSMF Serbia webinars, to mark one year since the Chapter Launch Conference on the 10th of December 2008. To attend this webcast, please go to the following BrightTalk website (http://www.brighttalk.com/webcasts/7603/attend). The following story on IT V3 Summit is also available to itSMF members in order to raise awareness about IT Service Management in our country.
ITIL Version 3 Summit, as an online event, delves deep into how the Information Technology Infrastructure Library (ITIL) and empowers an organization to adopt processes and technology for effective IT service management. The audience will gain insight into implementation and management best practices and find out how to start putting ITIL Version 3 theory into practice.
To access the following ITIL V3 webcasts please register at www.brighttalk.com.
It is a pleasure to introduce myself as chairman of the itSMF international executive board. I am very grateful for the confidence that the chapters have placed in me and my fellow board members. We've just completed our first meeting, and I would like to give an overview of our strategy for this year. Some basic principles:
