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The 13th itSMF Annual Conference will take place on 09 And 10 December held at Kongress Palais K

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IT Service Management is a well-established and respected discipline within the IT industry. We talk about the benefits of IT Service Management in terms of improving the quality and efficiency of IT services to the business. However, when asked to define the benefits for a business case, or justify a project, most practitioners struggle with defining or quantifying the benefits. Should benefits be measured in terms of financial returns using an ROI analysis? Or are the benefits related to improving the availability and performance of business services?

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itSMF International IT Service Management survey 2013

In conjunction with the National University of Singapore itSMF International have put together a global survey on IT Service Management. All itSMF members from across the world are being invited to take this opportunity to contribute to a very significant global survey on IT Service Management on a global scale.

This survey will bring together some key headline information around how organisations are using IT Service Management across the world.

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Welcome to the annual itSMF conference October 8th-9th, 2013 at Taipei, Taiwan! Conference language is English.

Call for Speakers / Sponsors - itSMF Taiwan 2013 Conference "2013 IT Governance Summit Taipei",8-9 October 2013

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Before the AGM and Chapter meeting in Stockholm in October itSMF International's Ethics Review Board (IERB) has spent considerable time and effort in reviewing and revising the current set of codes of ethics and in putting together two new services that this dedicated group can now deliver to the itSMF chapters. These two new services along with updated code of ethics documentation were sent to all chapter leaders for feedback from the Stockholm meeting.

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The International Executive Board (IEB) met in January in Australia for our recent quarterly board meeting and included within this communication are some key highlights of the output of that meeting.

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TOP10 - The Sounds of IT Service Management

10th Annual itSMF Finland Conference 2013

October 3-4 2013 · Kalastajatorppa, Helsinki, Finland

Website: http://www.itsmf.fi/top10

Call for Papers:

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Prague (January 2013) - At the 7th itSMF Annual Conference of the Czech Republic, subtitled "Business and IT in the same boat" which took place on the 31st of October 2012 in Prague, the winners of the second annual competition for the best project in the field of IT Service Management were announced. The project of Devoteam titled "Implementation of Configuration Management System" for KB (Komercni Banka) - won the first place. Second place went to project "Service Desk" by Tesco SW for customer CNB (Ceska Narodni Banka).

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The call for presentations for ITSM13, the itSMF UK Annual Conference and Exhibition 2013, is open with submissions needed by 1st March 2013. This year the world's leading IT service management conference will be at the International Convention Centre in central Birmingham on the 4th & 5th November.

We are looking for:

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Annual general assembly of itSMF Slovakia was held on January 23rd 2013 in Bratislava.

Several important topics were on the agenda :

- the Chairmanship´ annual report concerning itSMF activities during previous year
- proposed targets and planned activities for the oncoming period
- planned conferences, workshops and suggested budget

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