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For many years, itSMF promotes the spread of IT Service Management best practices in Italy and many
organizations have started their journey in order to adopt them. The subject of our Conference is "IT Service
Management: where we are and where we want to go". From one side the goal is to explore the situation in our
country, the level of maturity achieved and the main difficulties found. From the other side the attention will be
focused on the future, to understand which are the next steps that organizations are undertaking to improve their
maturity.

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When talking about service management we can't ignore ITIL®. Despite its deficiencies, there is no doubt that ITIL® is the de facto framework most organisations are using. During its 20 year existence, ITIL® has proven its value to many organisations.

In 2007 we got what was originally called the ITIL® refresh and eventually became ITIL® V3. To many it seemed like a huge

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We would like to announce the winner of the inaugural International Whitepaper Competition.

Chapters were invited to submit their own best paper or submission award winner.  We received 19 finalists from a wide range of countries covering many different subject areas within Service Management.

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Welcome to our second edition of Board Talk. We are six months into 2010, and the board has been very busy. We welcome your contributions by way of comments, questions, bouquets and brickbats!

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The itSMF International will be producing a quarterly magazine with global reach to professionals involved with Service Management.  This publication will be distributed to all chapters for free delivery to every member.

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Our judges have been very busy reading through the high quality submissions received for this competition. We are down to three finalists and the final decision will be made by the end of this week (July 2nd).

We apologise for the delayed results…but we want to make sure we get it right!

Kirstie Magowan
Chief Editor

The itSMF 2010 Global Survey attracted 1091 responses - the most were from Australia, with 210 responses. The results will be analysed and sent to Chapters that took part early in July. The winner of the draw for the iPad was Dave Porcelijn of KLM, Schiphol Amsterdam - congratulations, Dave and enjoy your iPad!

itSMF International formally represented the itSMF movement at the Plenary meeting with Colin Rudd and Dennis Ravenelle in attendance in conjunction with multiple itSMF members forming part of their local standards organizations delegations.   Please feel free to download a copy of our liaison report and look out for your invitation to the webcast report on proceedings.

The SFIA Foundation skills update newsletter for June 2010 has been published and is attached to this article as a downloadable PDF

This includes articles on:

• CompTIA - Certifying technicians
• Sustainability with SFIA version 4G
• The Green Challenge
• Skills Management Conference 2010
• Strategy for further success - Board update
• Ian Rickwood retires
• The Last Word

Keith Aldis, the long standing Company Secretary for itSMF International (itSMFI) has announced his intention to step down from its governing body, the International Executive Board (IEB). In an e-mail to the IEB Chairman, David Cannon, in March, 2010, it was agreed that a handover period would take place culminating in Keith's final IEB meeting and thus resignation effective from 31st May 2010.

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The 2010 Global survey, which should take less than fifteen minutes to complete, is designed to get a picture of the Service Management market world wide. To take part, please visit:

http://www.surveymonkey.com/s/Global2010

Password: itsmf

ISACA has announced its new Certified in Risk and Information Systems Control certification. itSMF Chapter members who are interested can find more information at

www.isaca.org/crisc

This announcement is part of the closer collaboration between the itSMF and ISACA under our MOU

Due to the damaging floods in Nashville, the Gaylord Opryland Hotel and Convention Center sustained heavy damage and will not reopen until October or later. Because of our commitment to the region and to our attendees, we moved quickly to relocate as close as possible to the original site while maintaining the same event dates. We are pleased to announce that the Kentucky International Convention Center in Louisville, Kentucky has provided us with a fabulous new venue for itSMF USA Fusion 10.

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itSMF Ireland (www.itsmf.ie) are pleased to announce that their AGM will take place in the Camden Court Hotel, Dublin on Thursday May 27th. This is a key event for the Chapter and we encourage all members to make every effort to attend.

Preceding the AGM we are delighted to announce that one of our own members, Mark O'Loughlin will launch his new book The Service Catalog.

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For 10 years, the itSMF USA Fusion convention has given Service Management professionals the opportunity to learn directly from those people in the industry who have firsthand experience conquering challenges and developing solutions.

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The itSMF New Zealand 2010 Conference will be held at Rendezvous Hotel, Auckland on 19th
- 21st May 2010.

It is targeted at all IT Service Management Professionals, including strategic thinkers and decision makers, practitioners, consultants and analysts.

The conference programme includes keynote sessions from industry thought leaders, interactive workshops, case studies and presentations. There is a wealth of information for you to tap into and further enhance through networking opportunities throughout this great event.

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This year, itSMF España offers 3 prestigious events that will bring the most influential members of the IT Governance and Service Management community together to share their experiences and papers with others in this field. Presenting at one or all of these Conferences awards prestige for you and your organization.

Your unique experience and perspective is important to us, as we seek a broad variety of presentations from national and international companies, public administrations, universities and industry leaders.

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