| 1 - Marinko Vukovojac ITSM Global Business Environment.pdf | 367.35 KB |
| 2 - Graham Coombes Integrated IT Governance.pdf | 3.46 MB |
| 3 - Jane Curry ITSM and Customer Relationship.pdf | 260.26 KB |
| 4 - Milos Nikolic Dragan Jerinic Delivering Quality Service.pdf | 3.56 MB |