ITIL Qualification/Certification

The ITIL V3 Qualification Scheme

Submitted by Milan Zivkovic on Wed, 11/11/2009 - 15:18
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Although ITIL V3 was published more than a year ago, not all Service Management professionals are aware of the new ITIL V3 Qualification Scheme, which continues to evolve. What is a “qualification scheme”?

ITIL V3 Introductory Overview (PDF)

Submitted by Milan Zivkovic on Thu, 25/06/2009 - 23:42
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itSMF UK, in association with the Best Management Practice Partnership, has published 'An Introductory Overview of ITIL V3'. This handy, pocket-sized book describes the key principles of IT Service Management and provides a high-level overview of each of the core publications within ITIL V3. It also offers a process cross-reference and information on qualifications and ITIL-related standards - an ideal companion to the ITIL Service Lifecycle.
 
An Adobe PDF copy of this Overview Guide has been attached to this article.

ITIL® Service Management Practices - V3 Qualification Guidance

Submitted by Milan Zivkovic on Mon, 04/05/2009 - 18:36
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ITIL® is accepted worldwide as the documentation of best practice for IT Service Management. The ITIL V3 Service Management Practices outlines the roles and responsibilities of all official parties within the ITIL Version 3 qualification scheme as well as the overarching principles and guidelines of the scheme.
 

ITIL Exam & Certificate

Submitted by Milan Zivkovic on Sun, 25/01/2009 - 19:25
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Business Systems Support Manager at Vip Mobile d.o.o.

Submitted by mdzunic on Thu, 20/11/2008 - 10:39
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As a Business Systems Support Manager I'm acting in the functional Area of the CTO with the scope as follows:• Heading Business Systems Support and Service Desk units• Service Level Manager and Change Manager for all business systems• Operational owner of the business systems• Plan budget & maintenance costs on the business systems• Coordinate and agree on Intercompany Commercial Agreements withinMobilkom Austria Group for systems operations• Coordinate support and operational effort for the business systems

itSMF Services

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The IT Service Management Forum Serbia - itSMF Serbia is an independent, not-for-profit Organisation dedicated to the development and promotion of IT Service Management and ITSM "best practice" in Serbia. We provide an accessible network of industry experts, information sources and events to assist you (and your staff) address IT service management issues. We will continuously improve our products for our members by sustainably growing, actively seeking partnerships and collaborating with others. For more about itSMF Serbia Services see the attached Chapter Brochure.

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