Change & Configuration Management must successfully integrate with multiple data sources and participants to track changes and maintain accurate, secure data for business decision making. This summit will shed light into a complicated configuration that, when done right with low cost of adoption and well-integrated data discovery, can effectively manage the IT environment, improve business process, and drive efficiency. To register.
Although ITIL V3 was published more than a year ago, not all Service Management professionals are aware of the new ITIL V3 Qualification Scheme, which continues to evolve.
itSMF UK, in association with the Best Management Practice Partnership, has published 'An Introductory Overview of ITIL V3'. This handy, pocket-sized book describes the key principles of IT Service Management and provides a high-level overview of each of the core publications within ITIL V3. It also offers a process cross-reference and information on qualifications and ITIL-related standards - an ideal companion to the ITIL Service Lifecycle.
An Adobe PDF copy of this Overview Guide has been attached to this article.
ITIL® is accepted worldwide as the documentation of best practice for IT Service Management. The ITIL V3 Service Management Practices outlines the roles and responsibilities of all official parties within the ITIL Version 3 qualification scheme as well as the overarching principles and guidelines of the scheme.
