BrightTalk Summit: Service Desk Management
18/02/2010 18:00
Europe/Belgrade
As the point of contact between service providers and users, an efficient service desk is critical for an effective IT infrastructure. This summit will feature industry analysts and experts, end users and providers presenting best practices in incident and service request management. An emphasis will be placed on following the ITIL frameworks and managing a streamlined data communication system. Review the program and register to attend free of charge at http://www.brighttalk.com/summit/servicedesk
18 Feb 2010 5:00 pm (45 min)
FEATURED: Pragmatic ITSM: Recommendations for making it wo
Presenting: Dennis Drogseth, VP of Research, EMA & Chuck Darst, ITSM Lead, HP Software
Channel: IT Service Management
Tags: HP, IT Service Management, Lifecycle Management
Coming up on this Summit
Making Integrated Service Management a Reality
18 Feb 2010 12:00 pm Presenting Madhukar B Irvathraya Channel IT Service Management Tags Integrated Service Management, service desk attend
How Do You Know How Good You Are?
18 Feb 2010 1:00 pm Presenting Howard Kendall, Founding Director, SDI.. Channel IT Service Management Tags SDI, Howard Kendall, Service desk management attend
Measuring the ROI of ITIL Service Improvement
18 Feb 2010 2:00 pm Presenting Steve Ingall, Head of Consultancy at.. Channel IT Service Management Tags ITSM, ROI, ITIL attend
Service Desk Boot Camp
18 Feb 2010 3:00 pm Presenting Nas Ozcan, ITIL & Service Management.. Channel IT Service Management Tags Service, Desk, ITIL, Implementation, Project attend
The Service Desk: Hub of Your ITSM Implementation
18 Feb 2010 4:00 pm Presenting Phyllis Drucker, Operations Director,.. Channel IT Service Management Tags ITSM, ITIL, Service Desk, Service Management attend
Pragmatic ITSM: Recommendations for making it work
18 Feb 2010 5:00 pm Presenting Dennis Drogseth, VP of Research, EMA &.. Channel IT Service Management Tags HP, IT Service Management, Lifecycle Management attend
Better Days thru Better Ways
18 Feb 2010 7:00 pm Presenting The Donna, Process Improvement Specialist Channel IT Service Management Tags Process Improvement, Customer Base attend
Service Management Adoption: A Proven Approach to Process Design
18 Feb 2010 8:00 pm Presenting Gerben Verstraete, Chief Architect - BTO.. Channel IT Service Management Tags IT, ITIL, Service Management, Process Design attend
Measuring and improving the right areas in Incident Management
18 Feb 2010 9:00 pm Presenting Reg Lo, Vice President & ITIL v3 Expert,.. Channel IT Service Management Tags Incident Management attend
Incident Management: NOT the Most Important Service Desk Process?
18 Feb 2010 10:00 pmPresenting Derek Lonsdale, ITIL Manager, PA..Channel IT Service Management
Tags IT, ITIL, Service Management
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