BrightTalk Webcast: ITSM Implementations - Patterns, Trends and Lessons

Click here to attend: http://www.brighttalk.com/webcast/20940
Live webcast: ITSM Implementations - Patterns, Trends and Lessons
Duration: 45 mins
Presenter: Dhiraj Gupta, Professional in Service Management (PSM) ITSM Process Architect, Progressive Insurance
 
In this presentation, Dhiraj presents a thorough analysis of current patterns and emerging trends in ITSM Implementations. Specifically, Dhiraj discusses the reasons ITSM implementations are initiated, where ITSM lives within the IT organizations, the structure of the team delivering the project and various models for implementation.
Additionally, Dhiraj presents the following six key lessons learned thru his years of extensive experience in ITSM implementations.
1.Adoption OVER Invention 2.Process AND Tools3.Integration NOT Siloed Optimization4.Continuous Improvement NOT Perfection5.Benchmark against Peers and6.SCOPE, SCOPE, SCOPE