BrightTalk Webcast by Ken Wendle: “I” is for “Innovation”: The new ITSM value Proposition

Click here to attend: http://www.brighttalk.com/webcast/6158
Live webcast: “I” is for “Innovation”: The new ITSM value Proposition
Duration: 45 mins
Presenter: Ken Wendle, ITSM Industry Advocate, itSMF
 
 
What is the true value proposition behind what is known as "ITIL V3"?  
Forward thinking companies are finding that it's more than just the "Service Lifecycle"!
This insightful and entertaining presentation explores three core ideas:
•Putting IT Service Management in proper context
•The need for “IT/IT” alignment
•A focus on the IT Service as a source of innovation
 
This insightful, motivating and entertaining presentation explains why it's time for IT to step up to the challenge, and helps answer the questions "why ITIL V3" and "why now?" and suggests that, just maybe, the "I" in ITSM should stand for "Innovation".
 
Click here to attend: http://www.brighttalk.com/webcast/6158