CA ITIL® Process Maps: Select Your Route to ITIL Success
ITIL® has become the de facto standard in IT Service Management (ITSM) best practices and the lens through which the value of IT services is viewed and measured. To learn more about the ITIL®, please see the attached CA Service Management Process Maps and white papers or read below.
Download poster
Many organizations struggle making ITIL best practices work for them. That’s why CA created these ITIL Process Maps — to help you chart and navigate your way throughout your service management journey. By visualizing the ITIL framework as an underground transit map, these maps can help you:
- Quickly reference processes, individual activities and critical integration points
- Spotlight activities that you can automate
- Guide implementation efforts
Read CA ITIL Process Maps - Technical Briefs
IT Service Management: Select Your Route to ITIL® Best Practice
Service Design:
- Availability Management (1.8 MB PDF)
- Capacity Management (1.8 MB PDF)
- Service Catalog Management (308 KB PDF)
Service Transition:
- Change Management (1.2 MB PDF)
- Release and Deployment Management (743 KB PDF)
- Service Asset and Configuration Management (122 KB PDF)
Service Operations:
- Problem Management (1.1 MB PDF)
- Request Fulfillment (292 KB PDF)
- Event Management (1.3 MB PDF)
Source: CA website (http://www.ca.com/us/itil-process-maps.aspx) and Robert Stroud's twitter (http://twitter.com/RobertEStroud)
| Attachment | Size |
|---|---|
| CA Service Management Process Maps.png | 206.65 KB |
| ca-itil-process-maps_223811.pdf | 288.86 KB |
| itsm-process-maps-whitepaper-6.08-web.pdf | 538.85 KB |
