itSMF Serbia Launch Conference - Delegates Registration

Submitted by Milan Zivkovic on Wed, 12/11/2008 - 01:52
in
Everyone who would like to attend the itSMF Serbia Launch Conference, on the 10th of December 2008. at hotel Hyatt Regency in Belgrade, can register using the following link, Registration Form.   Supported by: Platinum Sponsor: Gold Sponsors:   CONFERENCE PROGRAMME:   09:00 - 09:35 Registration and Welcome 09:30 - 10:00 Opening Session and Introduction   09:30 Welcoming speech of the OrganiserMilan Živković – President, itSMF Serbia 09:40 Welcoming speech of the Platinum SponsorMiloš Đurković – General Manager, IBM Serbia 09:45 Welcoming speech of the itSMF InternationalKeith Aldis - President & CEO, itSMF United Kingdom 09:50 Official openning of the ConferenceGovernment of Serbia - Representative   10:00 – 11:15 PANEL 1: itSMF ORGANIZACIJA   10:00 itSMF Organisation and USA Chapter InsightDavid Cannon - itSMF US President 10:20 itSMF International Web Services Insight Chris Roberts - Regional Liaison & Web Services Manager itSMF UK 10:40 itSMF Regional Chapters - Overview and perspectivesSimon Žnidar - CIO, Merkur & itSMF Slovenia President 11:00 itSMF Website developement & The fine Art of DrupalIan Dickson - Web Design Manager, itSMF UK   11:15 – 11:40 Coffee & Networking 11:40 – 13:00 PANEL 2: ITIL BEST PRACTICE   11:40 Ten steps to build up a Configuration Management SystemChristian F Nissen - Managing Director & Founder CFN People 12:00 Exploiting the ITIL processes for achieving Service Excellence Declan Galvin - Service Excellence Manager, Siemens 12:20 Change, Release & Configuration Management in practiceAnna Šoškić - Project Manager, Lubrizol US 12:40 Deleviring „New Value" from ICT in an insurance companyDr Vidan Marković - IT Executive Director, DDOR Novi Sad   13:00 – 14:00 LUNCH 14:00 – 15:20 PANEL 3: ITSM SERVICE LIFECYCLE ENVIRONMENT   14:00 ITSM - Introducing the Customer Success IndexBarry Goodwin - Vice President Global Customer Management, Oracle 14:20 Holistic Service Lifecycle Management Ralf Hart - Sales Director CEE & Middle East, FrontRange 14:40 ITSM - IT Service Continuity ManagementMilan Kukrika - Professor, University in Belgrade 15:00 Case Study: ITSM Benefits and Challenges for telecom operatorsUroš Milovanović - Head of OSS Department, Telekom Srbija   15:20 Coffee & Networking 15:40 - 17:00 PANEL 4: ITSM KEY FACTORS FOR BUSINESS SUCCESS   15:40 IISM in Global Business EnvironmentMarinko Vukovojac - Principal Consultant, Infosys 16:00 Integrated IT Governance in an ITSM Environment Graham Coombes - Senior Relationships Manager, CapGemini 16:20 ITSM and Customer RelationshipJane Curry - IT Director Service Delivery, DHL 16:40 Key Services in the IT Service ManagementMiloš Nikolić - IT Services Manager, IBM Srbija   17:00 - 17:15 Closing Remarks 17:15 - 18:00 Cocktail & Networking   Silver Sponsors:      Media Partners: