itSMF UK e-Symposium - Can ITSM improve IT efficiency and ROI, even in a recession? Yes it Can!
itSMF Serbia is delighted to invite you to the upcoming itSMF UK online conference titled: "Can ITSM improve IT efficiency and ROI, even in a recession? Yes it Can!" on the 28th of May 2009 at 3:00 Belgrade time. For more information and how to sign up, please go to: http://itsmf.brighttalk.com
Join industry experts John Murnane (IT Service Management Evangelist & EMEA Business Development Manager, EMC Corporation), Simon Adams (Service Management Process Architect, Lloyds Banking Group PLC) and Glenn Fitzgerald (Head of Fujitsu Technical Directorate, UK & Ireland, Fujitsu) as they present live online, giving you the opportunity to engage in real time from the convenience of your own desk.The following topics will be covered:• Realise Efficiency, Reduce Costs and Speed ROI: Align IT Operations to Business Objectives with End-to-End IT Service Management• 'More with Less' - Lean Sigma Driven Process Improvement• HMRC Service Transformation
PROGRAM
28 May '09 - 9:00am New York / 2:00pm London / 9:00pm Singapore
Welcome by Moderator
To view the "Can ITSM improve IT efficiency and ROI, even in a recession? Yes it Can!" programme line up for the live day you must first REGISTER for the event or LOG IN to the events site. To register for the event, please click on the 'Confirm attendance' button.
(00:02:00s)
Mike Simons
Editor
ComputerWorld UK
28 May '09 - 9:05am New York / 2:05pm London / 9:05pm Singapore
Realise Efficiency, Reduce costs and speed ROI: Align IT Operations to Business Objectives with End-to-End IT Service Management
With economic uncertainty prevailing, enterprise IT executives today are tasked with maintaining -- and even increasing services -- with fewer budget dollars. Add to that the complexity resource-optimising technologies such as virtualisation introduce into an environment and IT managers today are more challenged than ever. Attend this session to hear about solutions to help your organisation manage IT infrastructure, to more effectively and efficiently deliver IT services that increase customer satisfaction, efficiency & demonstrate business alignment.
(00:32:00s)
Download Podcast Download Slides
John Murnane
IT Service Management Evangelist & EMEA Business Development Manager
EMC Corporation
28 May '09 - 9:35am New York / 2:35pm London / 9:35pm Singapore
'More with Less' - Lean Sigma Driven Process Improvement
At any time we're under increasing pressure to reduce costs, improve efficiency and provide better levels of Service to customers. In our current global climate we are under more pressure than ever to achieve this, for many organisations it's about survival during the economic downturn. Lean and Sigma tools and methodologies are widely used in many organisations to help them achieve 'more with less'. So how can they be applied in your business? This presentation will run through some of the thinking, methods and tools widely used and how they can//are applied in ITIL driven organisations.
(00:29:00s)
Download Podcast Download Slides
Simon Adams
Service Management Process Architect
Lloyds Banking Group PLC
28 May '09 - 10:05am New York / 3:05pm London / 10:05pm Singapore
HMRC Service Transformation
This presentation will explain how HMRC realised their vision of World Class and brought their IT operation into a more modernised, cost efficient and greener state. This required a rigorous service transformation programme which the service provider achieved by aiming at rationalising assets coupled with technology enhancements, to improve HMRC’s nationally critical infrastructure.
(00:28:00s)
Download Podcast Download Slides
Glenn Fitzgerald
Head of Fujitsu Technical Directorate, UK & Ireland
Fujitsu
28 May '09 - 10:35am New York / 3:35pm London / 10:35pm Singapore
Roundtable Discussion
During the roundtable discussion, these leading experts will debate 'Can ITSM improve IT efficiency and ROI, even in a recession? Yes it Can! '. As with all sessions, you can ask the panel live questions via the event moderator.
(00:24:00s)
Glenn Fitzgerald
Head of Fujitsu Technical Directorate, UK & Ireland
Fujitsu
John Murnane
IT Service Management Evangelist & EMEA Business Development Manager
EMC Corporation
Simon Adams
Service Management Process Architect
Lloyds Banking Group PLC
