itSMF UK e-Symposium - IT Operational Efficiency

IT Operational Efficiency
Join the presenters as they outline the interaction of the various processes within IT and provide specific examples of automating activities from service request through to fulfillment.

5 Recorded Webcasts

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Program

26 Feb '09
Welcome by Moderator

To view the "IT Operational Efficiency - Now More Than Ever" programme line up for the live day you must first REGISTER for the event or LOG IN to the events site. To register for the event, please click on the 'Confirm attendance' button.

(00:02:00s)

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James West
Perfect Motion Media

26 Feb '09
IT Operational Efficiency - Now More Than Ever

Operational Efficiency occurs when people, process, and technology come together to enhance the productivity and value of any business operation, while optimizing the cost of delivery. IT has enabled other parts of the business and now must look inward to determine the best way to get their own house in order as cost pressures, compliance, and an uncertain economy drive new dynamics into the IT Organization.

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(00:32:00s)

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Tore Brynaa
Business Solution Manager
BMC Software

26 Feb '09
Not just theory – real business benefits through operational efficiency

Efficiency isn’t just about reducing cost; objectives have to be achieved including maintaining service quality. During this session, Matthew Burrows will expose some battle scars and share examples of victory in the fight for greater operational efficiency. This will include case studies from BSMimpact customers, demonstrating how you achieve greater efficiency and realise business value.

(00:30:00s)

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Matthew Burrows
Managing Director
BSMimpact

26 Feb '09
Centralisation and Optimisation of Service Management Processes

The presentation will focus on the operational efficiencies Danish Defence expects to gain from the centralisation of their service management structure and processes.

(00:19:00s)

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Mikael Kølendorf
Head of Service Management Branch
Danish Defence IT Agency

26 Feb '09
Roundtable Discussion

During the roundtable discussion, these leading experts will debate 'IT Operational Efficiency'. As with all sessions, you can ask the panel live questions via the event moderator James West.

(00:25:00s)

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Matthew Burrows
Managing Director
BSMimpact

Mikael Kølendorf
Head of Service Management Branch
Danish Defence IT Agency

Tore Brynaa
Business Solution Manager
BMC Software