itSMF USA e-Symposium - IT Operational Efficiency -- Now More Than Ever - 26th of February 2009

IT Operational Efficiency -- Now More Than Ever
Register now to hear experts outline the interaction of the various processes within IT and provide specific examples of automating activities from service request through to fulfillment.

5 Recorded Webcasts
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Program

Feb 26 '09 - 10:00am PST / 1:00pm EST
Opening Remarks- Sallie Kennedy and Moderator

BrightTALK is delighted to be powering this online event with itSMF USA. Don't forget to submit questions for the Q&A sessions. On the live day, simply click on the questions tab on the player, type in your question and hit submit. Your questions will then be posed at the end of each presentation.

(00:06:00s)

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Sallie Kennedy
President of the Board of Directors
itSMF USA

Val-Pierre Genton
Moderator
BrightTALK

Feb 26 '09 10:05am PST / 1:05pm EST
IT Operational Efficiency -- Now More Than Ever

Operational Efficiency occurs when people, process, and technology come together to enhance the productivity and value of any business operation, while optimizing the cost of delivery. IT has enabled other parts of the business and now must look inward to determine the best way to get their own house in order as cost pressures, compliance, and an uncertain economy drive new dynamics into the IT Organization.

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(00:39:00s)

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Tony Sanders
Director, Worldwide Field Operations
BMC Software

Feb 26 '09 10:50am PST / 1:50pm EST
Is ITSM still Relevant in the Current Economy?

Tony Sanders makes it clear that IT Service Management (ITSM) can improve efficiency while providing greater business support, even in a poor economy. But will the economy change the the role and nature of ITSM in the future? Will the value of IT be perceived differently? This presentation will answer these questions, and then highlight ways to use ITSM to ensure that IT continues to be relevant to the business.

(00:58:00s)

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David Cannon
ITSM Practice Principal, Co-author ITIL v3 Service Operation book
HP

Feb 26 '09 11:35 am PST / 2:35 pm EST
Using IT Automation to Increase Productivity

Craig Wiseman will discuss how BT Financial reduced 20 hours of manual effort to less than a one hour automated process.

(00:16:00s)

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Craig Wiseman
Manager, Environment and Release Management
BT Financial Group

Feb 26 '09 11:55 am PST / 2:55 pm EST
Improving IT Operational Efficiency through Automated Solutions

Keith O'Kelly will discuss how Dresdner Kleinwort leveraged technologies to reduce transaction costs and meet increased regulatory requirements in a global environment.

(00:26:00s)

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Keith O’Kelley
Director of IT Global Business Management
Dresdner Kleinwort

Feb 26 '09 12:30 pm PST / 3:30 pm EST
Question & Answers with Tony Sanders and Val-Pierre Genton

(00:17:00s)

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Tony Sanders
Director, Worldwide Field Operations
BMC Software

Val-Pierre Genton
Moderator
BrightTALK