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Please vote on what subject areas would you like to be included in the 5th itSMF SEE Conference programme?

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Submitted by Milan Zivkovic on Sat, 24/07/2010 - 01:33

Using ITIL to achieve IT savings

Aligning IT and business strategy

Implementing ITIL-based processes for service providers

IT Governance and Maturity level assessment

ISO/IEC 20000; What, why and how to get an accreditation

Continual Service Improvement and Business Transofrmation strategies

ISO 38500 and COBIT Foundations

The future of IT Service Management

Getting value for money from Green IT

Implementing a successful Service Catalog

Driving IT and Business Integration with Service Portfolio Management

Experiential Learning Sessions and Tool demos

Service Level Agreements - A key to management of expectations and service delivery

IT strategy and how to win executive support

Introduction to ITIL V3 and ISO/IEC 20000

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