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Please vote on what subject areas would you like to be included in the 5th itSMF SEE Conference programme?
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Submitted by Milan Zivkovic on Sat, 24/07/2010 - 01:33
Using ITIL to achieve IT savings
Aligning IT and business strategy
Implementing ITIL-based processes for service providers
IT Governance and Maturity level assessment
ISO/IEC 20000; What, why and how to get an accreditation
Continual Service Improvement and Business Transofrmation strategies
ISO 38500 and COBIT Foundations
The future of IT Service Management
Getting value for money from Green IT
Implementing a successful Service Catalog
Driving IT and Business Integration with Service Portfolio Management
Experiential Learning Sessions and Tool demos
Service Level Agreements - A key to management of expectations and service delivery
IT strategy and how to win executive support
Introduction to ITIL V3 and ISO/IEC 20000
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