Service Management in the Cloud

As technology and services move outside the internal IT organization and into the Cloud, IT departments still needs to support how employees use these solutions and services. Ultimately, on-premise IT departments are accountable for the quality, performance and availability of services provided to their end users. Join this summit to hear how experts are adapting their service management initiatives and key practices to integrate Cloud based options within their service management models. Tags: cloud, ITIL, service, management Apr 29 2010 5:00 pm  (45 min) FEATURED:  Cloud and Service Management - Friends or jus... Presenting: Ivor Macfarlane & Bill Whelpley, IBM Channel: IT Service Management Tags: Cloud, Security, IT, IBM Click to attend Also coming up on this Summit Cloud Computing – is ITIL Still Relevant? Apr 29 2010 4:00 pm Presenting Randy Steinberg & Nicholas Clarke; Delo... Channel IT Service Management Tags Cloud Compute, ITIL, ITSM Click to attend   Cloud and Service Management - Friends or just Collaborators? Apr 29 2010 5:00 pm Presenting Ivor Macfarlane & Bill Whelpley, IBM Channel IT Service Management Tags Cloud, Security, IT, IBM Click to attend Key Considerations for ITIL when Transitioning to the Cloud Apr 29 2010 7:00 pm Presenting Arun Simha, Delivery Excellence, L-3 Strati... Channel IT Service Management Tags Cloud, Compute, Virtualize, ITIL Click to attend   Demystifying Cloud Contracts, Unicorns and ITSM Apr 29 2010 8:00 pm Presenting Lance Wallace, CTO, Plexent Channel IT Service Management Tags cloud contract, ITSM strategy Click to attend Improving the Management and Governance of Services in the Cloud Apr 29 2010 9:00 pm Presenting Gary Hardy, Director, IT Winners Channel IT Service Management Tags cloud, service, management, governance Click to attend   Summit sponsors: Summit in association with: