Service-now.com Webinar: ITSM Spring 2010 Release

Service-now.com Spring 2010 Release is coming!
The Service-now.com Spring 2010 Release is June 4, 2010 at 8:00 PM PDT. This is the most significant release in our history and will undoubtedly change the way IT manages strategy and demonstrates value.
The Spring 2010 Release marks our ongoing commitment to drive ITIL Service Strategy disciplines through service portfolio management, project and portfolio management, and IT cost management. The release expands the Service-now.com platform to manage field service activities and shared services for HR and facilities management.
Automated upgrade enhancements, diversified role delegation, expanded integration methods, and powerful usability features are also included in the release.
Release preview webinar, May 18th
Join us for a preview webinar on Tuesday, May 18th at 9:00 AM PDT / 4:00 PM GMT where the Service-now.com development team will deliver detailed demonstrations of the new applications and features (all sessions will be recorded and distributed to registrants).
  register now 

New applications

Service Portfolio Management Simplify IT service definition, automate service commitment measurement and manage service recipient entitlements and costs.
 

Project and Portfolio Management Strategically analyze projects, complete projects on time and in budget, and promote effective use of resources.
 

IT Cost ManagementEstablish the cost of delivering IT services, convey value to the business in financial terms, and evaluate usage, demand and available capacity.
 

Field Service ManagementOrchestrate resources and inventory logistics to ensure field-based service delivery commitments are met with high accuracy and at the least possible cost.
 

Shared Services: HR and Facilities ManagementShared services applications for human resources and facilities management leverage a single business service catalog and workflow engine to facilitate HR and facilities-based requests and tasks.
 

Administration and integration features

Upgrade and update set visibilityVisibility into and control of changes applied during application updates including update set history logs, previews and differencing. Learn more> 
 

Granular admin role delegationUse granular administrative roles to allocate specific rights to individual users without granting the broader privileges of the admin role.Learn more> administrative roles
 

More integrationsNew integrations include OpenID single sign-on, JSON Web services using Python, Python API, and Perl API.Learn more>

Service catalog UI policyUI policy within service catalog hides fields, creates read-only, and other UI controls based on user behavior.Learn more>

Embedded video filesEmbed video files in any HTML field (primarily used for knowledge articles and the content management system).Learn more>

New language dictionaries for spell checkingAvailable spell check dictionaries include US English, UK English, German, French, Italian, Spanish, Dutch, Russian, Thai, Portuguese, and Brazilian Portuguese.Learn more>

Usability features

Graphical timelinesUse graphical, linear timelines to view all change and project management activities that span a wide range of dates.Learn more> 
 

List design and usability updatesSignificant improvements to lists include new list title menu, hierarchical lists that display related lists, and updates to embedded lists within forms.Learn more>