Transitioning to ITIL V3: Best Practices & Case Studies Online Summit

This one day online event delves deep into how ITIL can enable an organization to adopt processes and technology to enable continued business change and sustainability. The audience will gain insight into a service lifecycle approach – and find out how to start putting ITIL Version 3 theory into practice.
Tags: ITIL, ITSM, Configuration, IT Service Management

Coming up on this Summit:

ITILv3 - Help or Hindrance for Service Desks?
3 Dec 2009 9:00 amPresenting Howard Kendall, SDI, FounderChannel IT Service Management Tags ITILv3, SDI, Service, Desksattend
 

Service Catalogue: Theory into Practice and Success
3 Dec 2009 11:00 amPresenting Keith Spiers, Nottinghamshire County..Channel IT Service Management Tags service catalogue, ITIL v3, service managementattend

Continual Service Improvement, monitoring ITIL V3
3 Dec 2009 1:00 pmPresenting Glen Allen, Quinn Direct Insurance, IT..Channel IT Service Management Tags ITIL, ITIL V3, Service Managementattend
 
 
Cutting the Fat from IT
3 Dec 2009 2:00 pmPresenting Mark Robinson, Digital Fuel, Director Channel IT Service Management Tags IT, Service, managment, software solutionsattend

Should I implement ITIL v3? Or is v2 or v4 the right approach?
3 Dec 2009 3:00 pmPresenting Alim Ozcan, Best Practice Consulting &..Channel IT Service Management Tags ITIL, IT Service Managementattend
 
 
ITIL Doesn't Matter
3 Dec 2009 4:00 pmPresenting Aidan Lawes, Service Management..Channel IT Service Management Tags itSMF, ITIL v3, IT Service Managementattend

Transitioning to ITIL Version 3 – focus on change management
3 Dec 2009 5:00 pmPresenting Jeffrey Cunningham, GPO, Change..Channel IT Service Management Tags ITIL, IT Service Management, Change Managementattend
 
 
Moving ITSM from Process Driven to Service Driven
3 Dec 2009 6:00 pmPresenting Robert Sterbens, Sr. Director of Product..Channel IT Service Management Tags resources, technology, objectives, IT, investmentattend

Social ITIL®: How social media concepts are revolutionizing ITSM
3 Dec 2009 11:00 pmPresenting Dr Hank Marquis, PhD FBCS CITP, BSM..Channel IT Service Management Tags social, media, ITIL, ITSMattend
 
 

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