As the point of contact between service providers and users\, an efficient service desk is critical for an effective IT infrastructure. This summit will feature industry analysts and experts\, end users and providers presenting best practices in incident and service request management. An emphasis will be placed on following the ITIL frameworks and managing a streamlined data communication system. Review the program and register to attend free of charge at http\://www.brighttalk.com/summit/servicedesk
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T110752Z DTSTART;VALUE=DATE-TIME:20100219T190000Z DTEND;VALUE=DATE-TIME:20100219T200000Z UID:http://www.itsmf.org.rs/drupal/content/certifiable-business-itil URL;VALUE=URI:http://www.itsmf.org.rs/drupal/content/certifiable-business-itil SUMMARY:Certifiable! The Business Of ITIL DESCRIPTION:ITIL certified practitioners\, ITIL certified software\, The OGC\, APM the list goes on and on. \; \;In \\"The Wizard of OZ\\"\, Dorothy found out that the \\"wizard\\" was not who she thought it was. \; \;This webinar looks at the companies\, agencies and business around the ITIL machine. \; \;Hold on\, you're not in Kansas anymore. To register\, please use go to\: https\://www2.gotomeeting.com/register/262481850.
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T110752Z DTSTART;VALUE=DATE-TIME:20100302T180000Z DTEND;VALUE=DATE-TIME:20100302T183000Z UID:http://www.itsmf.org.rs/drupal/content/ema%E2%84%A2-it-management-research-library-asset URL;VALUE=URI:http://www.itsmf.org.rs/drupal/content/ema%E2%84%A2-it-management-research-library-asset SUMMARY:EMA™ IT Management Research Library Asset DESCRIPTION:n/a END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T110752Z DTSTART;VALUE=DATE-TIME:20100303T120000Z DTEND;VALUE=DATE-TIME:20100303T170000Z UID:http://www.itsmf.org.rs/drupal/content/hp-virtual-conference-cloud-practical-advice-taking-next-steps URL;VALUE=URI:http://www.itsmf.org.rs/drupal/content/hp-virtual-conference-cloud-practical-advice-taking-next-steps SUMMARY:HP Virtual Conference\: Cloud - Practical Advice for Taking the Next Steps DESCRIPTION:n/a END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T110752Z DTSTART;VALUE=DATE-TIME:20100309T170000Z DTEND;VALUE=DATE-TIME:20100309T215900Z UID:http://www.itsmf.org.rs/drupal/content/service-nowcom-virtual-conference-making-itil-work-you URL;VALUE=URI:http://www.itsmf.org.rs/drupal/content/service-nowcom-virtual-conference-making-itil-work-you SUMMARY:Service-now.com Virtual Conference\: Making ITIL Work for You DESCRIPTION:n/a END:VEVENT END:VCALENDAR