We are delighted to announce that itSMF Serbia has signed a Memorandum of Understanding with e-Development Association - e-Razvoj Srbija, on the 26th of May 2010. Under the terms of this agreement, our two associations will be supporting each other activities for improving the Serbian ICT working environment at all levels, ensure providing relevant information and offer services seen critical and necessary for achieving our missions while supporting the ICT industry in Serbia.
For more information about e-Development Association - e-Razvoj Srbija, please go to their website: http://www.erazvoj.com
As a new offering to its Chapter members, itSMF Serbia have established a partnership with IT Governance in providing online bookshop and webstore publishing solutions for IT Service Management, IT governance, risk management, compliance and information security. To access the itSMF Serbia Bookshop at IT Governance Webstore, please use the following link or see the attached flyer for some top-selling books.
The 4th Regional itSMF Conference, taking place May 27-28, 2010 at Hotel Europe in Sarajevo, Bosnia and Herzegovina.
Following the three regional conference hosted by Slovenia, Croatia and Macedonia, this year regional conference is hosted by itSMF Bosnia and Herzegovina Chapter. Please find main event topics and the registration form attached, while more information about this event is coming shortly!
Are you thinking strategically about your IT service management initiatives and keeping pace with your peers? This online event will present practical information on the latest IT trends including cloud computing, virtualization, social media, outsourcing, software innovation, and capacity for change. Leading end-users, analysts, association leaders and vendors will provide a balanced view of the service management landscape and help you plan strategically for commercial viability and consistent success.
Leading international service managers agree that the executive level in EXIN’s ITSM program is a rigorous assessment of top-level IT management skills. IT Professionals who have earned the certificate for Executive Consultant Manager in ITSM according to ISO/IEC 20000 (IS20ECM) have demonstrated they have the competencies to work at the highest levels of an organization, evaluating and implementing complex IT service strategies.
itSMF International is conducting a competition to find the best white paper submissions from our global community. The goal is to publish these as a volume in the itSMFI fourth quarter of 2010, while individual papers will also be available to download, free to itSMF members. itSMF International is planning to hold this contest every year.
It is a pleasure to introduce myself as chairman of the itSMF international executive board. I am very grateful for the confidence that the chapters have placed in me and my fellow board members. We've just completed our first meeting, and I would like to give an overview of our strategy for this year. Some basic principles:
GovernanceServiceLeadership
itSMF USA on behalf of itSMF International is launching a worldwide Service Management Credentialing scheme, priSMF, the professional recognition for IT Service Management (priSM®) program!
Why should you, and how do you, properly manage the capacity of your VMware Infrastructure? Where do you start, what's most important, and how do you do each activity?
The new itSMF International Executive Board (IEB) met today in the itSMF UK Offices in England UK, and elected David Cannon as a itSMF International Chair with immediate effect. David Cannon is a former President of the USA Chapter and founding member of the South African Chapter of itSMF. The itSMF IEB members and their allocated Portfolios moving forwards are:
PortfolioDirector assignedChairmanDavid CannonVice ChairmanAlexander KistTreasurerRob StroudBusiness Development & MarketingPeter BrooksChapter Governance & SupportPeter CrossPublishing & TranslationsMarianna BillingtonQualifications, Certification & StandardsMichael KumCompany SecretaryKeith Aldis
