ITIL® has become the de facto standard in IT Service Management (ITSM) best practices and the lens through which the value of IT services is viewed and measured. To learn more about the ITIL®, please see the attached CA Service Management Process Maps and white papers or read below.
This is the first of the coming itSMF Serbia webinars, to mark one year since the Chapter Launch Conference on the 10th of December 2008. To attend this webcast, please go to the following BrightTalk website (http://www.brighttalk.com/webcasts/7603/attend). The following story on IT V3 Summit is also available to itSMF members in order to raise awareness about IT Service Management in our country.
ITIL Version 3 Summit, as an online event, delves deep into how the Information Technology Infrastructure Library (ITIL) and empowers an organization to adopt processes and technology for effective IT service management. The audience will gain insight into implementation and management best practices and find out how to start putting ITIL Version 3 theory into practice.
To access the following ITIL V3 webcasts please register at www.brighttalk.com.
Tags: ITIL, ITSM, Configuration, IT Service Management
BrightTALK is delighted to be powering this online event hosted by itSMF USA. Join us to hear live presentations and submit real-time questions to the speakers. All presentations are being recorded so you can download the on-demand archive as well (check out the recorded events tab). Make sure you click the 'confirm attendance' button once you have registered or logged in on the itSMF USA online conference site.
On Demand WebcastService Catalogue: 5 Top Tips
Axios Systems thanks everyone who visited their stand at this year's itSMF Conference - They hope you found the conference both useful and enjoyable.
We thought you would be interested in this webcast, in which Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalogue.
Guest Speaker: Sharon TaylorSharon Taylor is well known and respected in the ITSM global community. She is the former Chief Architect for ITIL and President of the Aspect Group. Sharon also holds the positions of ITIL V3 Chief Examiner and Chair of the itSMF International.
Topics
itSMF USA Announces New Program on behalf of itSMF International: Professional Recognition for IT Service Management (priSM)Enhancing the Service Management industry, one professional at a time, recognizing knowledge, skills and abilities.
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The itSMF UK Conference hailed a great success…
This year’s Conference took place in Birmingham on the 9th and 10th November 2009, it was a great success despite the current economic climate with over 1100 delegates across the two days.
You are invited to attend the itSMF USA On-line Conference The People Aspect of IT Governance, at BrightTALK with 4 interactive Webcasts; LIVE Thursday, October 22nd at 7:00PM CET. For more details and to register for this free online conference, please visit: http://itsmfusa.brighttalk.com
