itSMF Serbia Members can access the digital edition of the latest ServiceTalk under Publications (You have to log in). Non-members - please contact our Membership service for a complimentary copy or read the contents and cover story from the itSMF UK website here - ServiceTalk Winter 12 cover story
We are pleased to announce the publication of the latest issue of our International Magazine "At Your Service". Please download and share, contributions for future editions can be sent to kirstie.magowan@itsmfi.org.
Whether your IT organization is in the beginning or final stages of ITIL implementation, it is essential to have a service catalog that communicates the value of your organization's services. While many organizations realize that a service catalog can increase customer satisfaction and reduce operational costs, in order to achieve success, they must also understand the connection between IT initiatives and business goals.
The premier ITSM event of the year is the itSMF UK Conference and Exhibition, which combines a programme of more than 40 educational sessions with a bustling ITSM exhibition and an annual awards dinner. This year the event is helpd at the Novotel London West hotel on the 7th & 8th November 2011.
The premier ITSM event of the year is the itSMF UK Conference and Exhibition, which combines a programme of more than 40 educational sessions with a bustling ITSM exhibition and an annual awards dinner. This year the event is helpd at the Novotel London West hotel on the 7th & 8th November 2011.
Welcome to the September 2011 edition of 'At Your Service'. We hope you enjoy the articles and look forward to contributions to our next edition, due to publish in December 2011.
At FUSION 11, itSMF USA and HDI, two leaders in the world of service management, are joining forces to elevate the standards in service management education. FUSION 11 brings together the best of the best—the best speakers, the best vendors, the best networking and social activities—all in a beautiful venue. Our goal? To provide you an educational experience facilitated by only the most respected minds in service management so you can return to office with a solid action plan and valuable business contacts.
itSMF International Annual General Meeting and Executive Board - Elections 2011
1. Introduction
This communiqué to Chapter Leaders is designed to provide you with notification that the Board of itSMF has confirmed that its Annual General Meeting is to take place on 25th September at the Gaylord National Hotel and Convention Centre in National Harbour, Maryland, USA.
