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« Wednesday August 12, 2009 »
Start: 12/08/2009 17:00

What is the most important “destination” to consider when applied to evaluating the automation and implementation of Help Desk / Service Desk activities? To answer that question through the lens of a CEO or CIO, one has to ask the question:  “What element or activity of Service Support has the most potential impact to a company’s quantifiable “end goal” of financial profitability and business value?” 
The answer:  Change Management.

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