3. Regionalna itSMF Konferencija - 27-28. Maj 2009. godine u Ohridu

in
27/05/2009 09:00
28/05/2009 20:00
Europe/Belgrade

Želimo da objavimo održravanje 3. Regionalne itSMF Konferencije, 27-28. Maja u Ohridu, Republika Makedonija u organizaciji itSMF Chaptera iz Makedonije, Slovenije, Hrvatske, Bosne i Hercegovine i Srbije. Konferencija je besplatna za sve učesnike, i ima za cilj da okupi IT eksperte i Servis Menadžere u regionu i omogući im da usvoje nova IT znanja i razmene iskustva neophodna da u okviru svojih kompanija i organizacija implementiraju globalno usvojene trendove poslovanja i unaprede postojeće procese i procedure. Registracija delegata
 
Na prošlogodišnjoj konferenciji u Opatiji, gde je učestvovalo preko 100 delegata i 30 kompanija-izlagaća iz Hrvatske, Slovenije i Makedonije, Društvo itSMF Srbija je objavilo svoje osnivanje i uključilo se u rad na regionalnom nivou. Ove godine pozivamo IT kompanije i zainteresovane delegate iz Srbije da prisustvuju ovom skupu i na najbolji način reprezentuju našu zemlju u oblasti IT Service Management-a.
 
Program Konferencije je sledeći:
Dan-1: IT Servisi - Working together
Dan-2: ICT Standardi
 
Za više detalja o programu koristite sledeći link Agenda, a za ostale informacije o Konferenciji možete pogledati na web stranici itSMF Makedonije www.itsmf.org.mk
 
Namera organizatora je da učesnicima iz ovog regiona predstavi aktuelne i interesantne ITSM prezentacije, IT rešenja i izazove, upozna sa ITSM stručnjacima i do sada stvorenim partnerstvima, jednom rečju sve ono što se moće nazvati Best Practice u ovoj oblasti.
 
Sponzorski paketi su dostupni i ukoliko ste zainteresovani više informacije možete pronaći na linku Sponzori.
 
Call for Papers for the 3rd itSMF Regional Conference Ohrid, 27-28 May 2009
 
“IT services World Market: Consulting, System Integration, Application Management, Outsourcing will grow up more than maintenance, installation, out-tasking and will achieve 594 Billion Euros up to 2009”. (Source Gartner Dataquest 2005)
 
Main Conference Topics:
1. Working together
2. Relevant ICT standards
 
These sessions are planned to cover the following issues:
- Managed services as a customer needs vs business opportunities
- Service Level Management from user, provider and governmental perspective
- Service Strategy and Service Portfolio
- Impact of relevant ICT standards such as ISO/IEC 20000, ISO 27001, CMMI, BS 25999, ISO31000, ISO 12207….
- Qualification frameworks for IT Service management
- Improving operations and running more cost effectively leveraging standards and best practices and in particular featuring ISO/IEC 20000.
 
Topics of interest might include:
- IT Service Management through a customer perspective that ITSM is not just as business opportunity, but also customer need and professional respond to this.
- ITSM helps business to meet their objectives and to be able to respond to changing environment in order to meet their strategic goals for development in new era.
- ITSM provides a framework of best practices for effective service management. SOA ( Service Oriented Architecture ) provides a methodology for business process design and architecture for deployment. Linking ITSM and SOA will support the improvement of IT-Business Alignment.
- IT Service Management is perspective and prerequisite. It shows benefits for both sides -service providers and customers. The route to ITSM excellence is aiming to establish healthy environment which helps business to gain competitive edge and to strenghten their market position.
- Cost Reductions; Effectivness & Efficiency of Business Operations when ITIL methodology is implemented.
- ITSM & Corporate Culture as Key Succes Factors for achieving Business objectives and sustaining Competitive Advantage.
- Soft skills change management and best practice.
- Improving operations and running more cost effectively leveraging standards and best practices and in particular featuring ISO/IEC 20000.
- Benefits of certification at the organizational level, or the use of best practice frameworks such as ITIL®, CobIT, Six Sigma, MOF, CMM/CMMI and others to achieve the certification objectives of the standard.
- Practical information on how organizations that strive for the maturity required to achieve certification deliver better IT services.
- Illustrating cases of the positive impact of managing external service providers to maximize value to the business.
 
Timeframe:
Deadline for submission is 15th of April 2009. You may submit your presentation proposal to conference@itsmf.org.mk
 
Submissions should contain the following:
- Title and 250 word description of the presentation
- Contact information and biography, including speaking experience
- Reference List of events
- Level of presentation (beginners, intermediate, advanced)
Presenters, passed first evaluation, should send presentation in pptx, pdf format latest by April 15 for final evaluation procedure.