Webinar: Service Management with the Human Touch: Tips to Foster Personal Service that Guarantee Positive Results


Register and Receive a Free White Paper “IT Service Management with the Human Touch.”
Date: Thursday, June 25, 2009; Time: 19:00 Belgrade time; Duration: 1 hour.

"ITIL implementation is largely influenced by the perception, motives and attitudes of those involved." - Service Futures Group

Featured Speakers:
Lisa Erickson-Harris, Research Director, EMA
Patrick Bolger, CMO, Hornbill
EMA White Paper
Undoubtedly, people are at the epicenter of successful service delivery—on both the giving and the receiving end. Human interactions are essential to support business processes that are critical to running an organization, as well as to drive service excellence and deliver an outstanding customer experience.
Join EMA Research Director Lisa Erickson-Harris and Hornbill CMO Patrick Bolger for this one-hour Webinar that will:

  • Illustrate why service and support excellence is not all about best practices and technology, but requires a personal element for success
  • Provide practical advice on how to foster a service ethos that guarantees results
  • Guide your organization on what it means to deliver exceptional IT Service Management using the Human Touch with information about:
    • Eliminating barriers to communication and understanding
    • Generate a service-oriented culture
    • Personalize interactions

If you are interested in creating a service delivery organization with a competitive edge, this is a can’t-miss event.